Customer Service

TCIC’s Customer Service program provides practical and proven techniques to show how to implement a customer service strategy by helping to identify both internal and external customers, and to use cross-functional teams to increase customer satisfaction. This program will assist your company in the establishment of service indicators to meet and exceed customer expectations as well as develop key measureables to assure achievement of high levels of customer satisfaction. This program will show how to listen to the voice of the customer and work as a team.

Participants will develop a Customer Service Strategy which will promote and compliment the company’s goals to improve customer satisfaction. Participants will understand the importance of the customer in today’s business environment and will have improved customer service skills, as well as learn how to identify the customer’s requirements and expectations and how to formulate key measureables to meet those expectations.